odigo - Odigo has recently seen a rise yuk88 in the adoption of its innovative flexible and agile CCaaS solutions that enable large organizations to provide personalized and rewarding customer and agent experiences Odigo currently supports more than 400000 users worldwide who are capable of working from various locations Find out more about Odigo and the Odigo team Harness the benefits of a cloudbased omnichannel contact center solution Leverage the full potential of customer data by integrating multiple communication channels to enrich interactions and contact center strategies Utilize NLUbased qualification prequalification bots and semantic analysis so every channel contributes to a deep Provide customers with instant answers rich content media photos links GIFs and seamless conversations via an instant messaging application they know and trust Adapt to a customers realtime needs and provide relevant care based on location history and preferences by integrating instant messaging into your customer support framework CCaaS Solution for Enhanced Contact Centers with Odigos Odigo Customer experience inspired by empathy driven by OdigoliveEnterprise Messaging for Distributed Workforce Odigo Messenger was a social networking service based on instant messaging that connected to other IM networks It was shut down in 2004 after being acquired by Comverse Technology and it was involved in a 911 investigation after receiving a threatening message Odigo is a European leader in CCaaS solutions that enhance interactions between a brand and its customers Odigo offers cloud contact center software AI orchestrator CRM integrations and customer experience expertise Enrich CX by leveraging instant messaging apps with Odigo Odigo cloud contact center solutions enable you to deliver the personalized customer experience your customers want Find your Odigo solution This product is intended for Odigo Messenger Wikipedia Odigo is a European leader in cloudbased contact center as a service CCaaS solutions It offers omnichannel artificial intelligence automation routing data and performance features to help over 250 clients in 100 countries achieve customer experience excellence Odigo helps big organizations connect with individuals Its an omnichannel contact hub that cultivates the value in every conversation building happy productive relationships between your About Us The Odigo Team Connecting your existing business application systems to Odigo cloudbased solutions is simple thanks to APIs that optimize integration Support for all contact centers whatever their size You need to manage a large volumes of voice and digital interactions with multiple levels national regional departmental multiple activities Odigo services get the most value from your contact center Omnichannel contact center solutions offer you Odigo Odigo CCaaS solutions and strategies help over 250 clients achieve customer experience success in 100 countries around the world Odigo is the only global CCaaS provider that acts as an integrator and telecom operator With offices points of presence PoP and data centers around the world we help our clients transform their customer Odigo YouTube Odigo services meta offer a range of services to enhance optimize and elevate your contact center experience with Odigos CCaaS solution Learn how Odigo services can help you achieve your goals overcome pain points and get the most value from your investment Odigo CX inspired by empathy driven by technology Odigo is a global provider of cloudbased contact center as a service CCaaS solutions that help brands improve customer service and satisfaction Odigo offers scalable robust reliable and quality solutions as well as AIpowered features and expert support Blogs webinars client successes and other resources Odigo Your employees are your biggest asset thanks to Odigo Extended Contact Center Although very useful for less complex requests selfservice tools are not always enough to resolve queries The same is true for agents handling complex calls unless they have backup from experts Odigo Extended Contact Center rethinks internal and external How can I help you Versions FAQ Adopt cloudbased solutions for a more agile contact Odigo Odigo Help Center Experts by your side Odigo provides expert support throughout your project from planning and deployment to the optimization of your CCaaS solution Odigos teams provide longterm support to help you get the most out of your investment Improving the efficiency of interactions between your brand and customers is our mission Odigolive is a collaboration tool that empowers your distributed workforce with features like attendance management lead management field force tracking and data collection It offers enterprisegrade security productivity and simplicity for business communication and project execution Odigo named a Visionary in the 2021 Gartner Magic Quadrant Odigo Connect Odigo LinkedIn Salesforce connector Odigo Connect Odigo Connect is a solution that integrates Odigos voice and chat platform with Salesforce CRM It enables unified smart routing AIpowered qualifications and native features for improved customer experience and agent efficiency Combine visionary contact centre technology with expert technical strategic and operational support Keep achieving amazing results with a dedicated contact centre customer success partner who knows the Odigo solution and your organisation Help your agents and supervisors rapidly transition to your new contact centre solution and build CRM BPM PEGA Odigo offers a CRM connector with Pega to reduce business complexity and provide a seamless use of Odigo software Using Case Management Pega Call can capture all agent interactions in a workflow process Odigos CTI events are processed by Pega Call triggering screen pops within your Customer Service application Solution page Odigo LinkedIn Optimized voice journeys Better understand your customers and improve voice experiences by seamlessly connecting them to contact center agents with the right skills at the right time Easy escalation Forward a phone call to a supervisor or an expert who can continue the interaction on the channel preferred by your customers 247 availability Optimize voice channels for perang138 your contact center Odigo
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